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COVID-19 shipping delays to and from NSW - We appreciate your patience and understanding at this time.
We believe in supplying you with the best product and providing you with the means to keep it that way. Many aspects of our products are hand-produced, hand-finished and use natural materials, which makes them subject to variations in finish and size.
All of our pieces will mature and age over the course of time, through natural processes associated with use and with heat and flame. These changes are an essential part of the dynamic of the piece. We reserve the right to make minor amendments without prior notice.
Warranty from date of purchase on stainless steel parts including raw, linished and powder coated.
Warranty from date of purchase on mild steel including powder coated and chrome plated, cement, glass, leather, fabric and MDF (painted or cement rendered).
Chips and scratches are not covered by warranty. Natural variation in color, texture and porosity may occur with Concrete Composite products and are considered inherent and valued qualities of the material. Non-structural hairline cracks are possible and shall not be considered a manufacturing defect.
When placing an order, you have 2 shipping options to choose from. To ensure your order is processed without delay, please identify your shipping preference at the time of order along with any special delivery instructions.
Standard delivery provides ground delivery to the easiest access point on your property and does not include inside delivery, packaging removal, or assembly. Standard delivery is 2-5 business days for QLD, NSW & VIC shipments and 5 - 7 business days for WA, ACT and TAS shipments from the date of dispatch.
For larger items shipping cost includes a tail lift and two man delivery.
An order confirmation following receipt of your order will advise the most accurate Expected Ship Date as known at the time of your order. Should this change in any way, we will contact you directly.