Refund policy

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as reasonably possible after delivery and contact us promptly if an item is damaged, faulty, defective or if you have received the wrong item. This allows us to assess the issue and arrange the appropriate next steps.

Your rights under the Australian Consumer Law apply in addition to any manufacturer warranty or other rights provided by Outdoorium.

If a product has a major failure, you may be entitled to choose a refund or replacement. A major failure may include where the product:

  • would not have been purchased by a reasonable consumer had they known about the problem;
  • is unsafe;
  • is substantially different from its description, sample or demonstration model; or
  • cannot be used for its normal purpose, or a purpose made known to us, and cannot easily be fixed within a reasonable time.

For problems that are not major, we may choose to repair the product, replace it or otherwise provide an appropriate remedy in accordance with the Australian Consumer Law. If a repair cannot be completed within a reasonable time, you may be entitled to another remedy.

Please retain your receipt, order confirmation or other proof of purchase.

Change of Mind Returns

Outdoorium may accept change-of-mind returns subject to the following conditions:

  • the product must be unused, unopened and in its original packaging and condition;
  • the return must be approved by Outdoorium before the product is sent back;
  • the customer is responsible for all return freight costs;
  • original delivery or freight charges are non-refundable; and
  • an approved change-of-mind return may be subject to a 10% restocking fee.

Change-of-mind returns are not available for special-order, custom-made, made-to-order or personalised products unless otherwise agreed by Outdoorium in writing.

A change-of-mind return does not apply where a remedy is required under the Australian Consumer Law. Your rights under the Australian Consumer Law cannot be excluded or restricted by this policy.

Special Orders and Custom Products

Special-order, custom-made, made-to-order and personalised products are generally ordered or manufactured specifically for the customer and cannot normally be cancelled or returned for change of mind once the order has been confirmed or production has commenced.

This does not affect any rights you may have under the Australian Consumer Law if the product is faulty, damaged, incorrectly supplied or otherwise fails to meet an applicable consumer guarantee.

Exchanges

Where a change-of-mind return has been approved and you would prefer another product, the simplest process is generally to return the original item in accordance with this policy and place a separate order for the replacement product.

This does not limit your rights where a product is faulty or otherwise fails to meet the consumer guarantees under the Australian Consumer Law.

Refunds

Once an approved return has been received and assessed, we will advise you of the outcome.

If a refund is approved, it will generally be processed back to the original payment method. Processing times after the refund has been issued may vary depending on your bank, card provider or payment provider.

Gift Cards

Gift cards are not refundable for change of mind. This does not exclude any rights that cannot legally be excluded under the Australian Consumer Law.

Contact Us

Business location: Northern Beaches, New South Wales, Australia

Email: info@outdoorium.com.au

Phone: +61 434 492 509

ABN: 30 646 034 862