Last updated: September 24, 2026
Outdoorium Pty Ltd (“Outdoorium”, “we”, “us” or “our”) operates this website and online store, including the information, content, features, tools, products and services made available through it (collectively, the “Services”).
Outdoorium is an Australian-owned online retailer based on the Northern Beaches of New South Wales, Australia. Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer the Services to you.
This Privacy Policy explains how we collect, use, disclose, store and otherwise process personal information when you visit or use our website, make a purchase or other transaction, communicate with us, or otherwise interact with the Services.
Where applicable, we handle personal information in accordance with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, as well as any other privacy laws that apply to particular customers or transactions.
If there is a conflict between our Terms of Service and this Privacy Policy in relation to the collection, use or disclosure of personal information, this Privacy Policy applies to that privacy-related issue.
Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understood how we handle personal information as described below.
Personal Information We Collect or Process
When we use the term “personal information”, we mean information or an opinion about an identified individual, or an individual who is reasonably identifiable, as applicable under relevant privacy laws.
The personal information we collect or process depends on how you interact with Outdoorium and the Services.
This may include:
Contact information, such as your name, billing address, shipping address, email address and telephone number.
Order and transaction information, such as products you view, add to your cart or purchase, your order history, delivery information, returns, cancellations, exchanges, refunds and other transaction details.
Payment information, such as payment method, payment status, transaction information and other payment-related details. Payment card information is generally processed securely by Shopify, payment providers or other authorised payment processors rather than being stored directly by Outdoorium.
Account information, if customer account functionality is used, including login details, preferences and account settings.
Communications with us, including information you provide when you contact us with product enquiries, delivery questions, customer service requests, trade or project enquiries, warranty enquiries, complaints or other communications.
Device and technical information, including information about your browser, device, operating system, internet connection, IP address and other technical identifiers.
Usage information, including information about how you browse and interact with our website, products, pages, advertisements, emails and other Services.
Marketing preferences, including whether you have subscribed to or unsubscribed from promotional communications.
We do not intentionally collect personal information that is not reasonably required for our business activities and the provision of the Services.
Sources of Personal Information
We may collect personal information:
- directly from you when you place an order, create an account, submit a form, contact us or otherwise provide information to us;
- automatically when you use our website or Services, including through cookies and similar technologies;
- from Shopify and other ecommerce or technology service providers;
- from payment processors and fraud-prevention providers;
- from suppliers, warehouses, delivery carriers and fulfilment partners where necessary to administer an order or delivery;
- from analytics, advertising and marketing service providers;
- from business partners and other third parties where permitted by law.
How We Use Personal Information
We may collect, use and process personal information for purposes including the following.
Providing and Managing the Services
We use personal information to operate our online store and provide the Services, including to:
- process and administer orders;
- process payments;
- arrange product fulfilment and delivery;
- communicate order confirmations, dispatch information and delivery updates;
- manage returns, refunds, exchanges and cancellations;
- respond to product enquiries and customer service requests;
- provide product, stock and delivery information;
- manage customer accounts where applicable;
- facilitate customer reviews;
- remember preferences and shopping activity;
- provide relevant product recommendations;
- improve our website, products and customer experience.
Because Outdoorium works with multiple suppliers, distributors, warehouses and freight providers, information such as your name, telephone number and delivery address may need to be provided to those parties to fulfil and deliver your order.
Customer Service and Communications
We use personal information to respond to enquiries, provide customer support, communicate about orders and maintain our relationship with customers.
This may include contacting you if additional information is required to fulfil or deliver an order.
Marketing and Advertising
Where permitted by law, we may use personal information to:
- send promotional emails or other marketing communications;
- provide information about products, offers or services that may be relevant to you;
- measure the effectiveness of advertising and marketing campaigns;
- display or support personalised advertising through Shopify and other advertising or marketing platforms.
You may unsubscribe from promotional emails at any time using the unsubscribe link contained in those communications.
Even if you unsubscribe from marketing, we may continue to send transactional or service-related communications concerning your orders, account, enquiries or other business relationship with us.
Website Analytics and Improvement
We may use information about how customers interact with our website to:
- understand website usage;
- improve navigation and product presentation;
- diagnose technical problems;
- measure marketing performance;
- improve our products, content and Services.
Security and Fraud Prevention
We may use personal information to:
- verify transactions;
- detect and prevent fraud;
- investigate suspicious or unlawful activity;
- maintain the security of our website, systems and customer accounts;
- protect Outdoorium, our customers and other parties from misuse, fraud or security threats.
Legal and Regulatory Purposes
We may use or disclose personal information where reasonably necessary to:
- comply with applicable laws and regulations;
- comply with lawful requests from courts, regulators, law enforcement agencies or government authorities;
- establish, exercise or defend legal rights;
- investigate disputes or potential breaches of our terms or policies;
- meet record-keeping, taxation, accounting or other legal obligations.
How We Disclose Personal Information
We may disclose personal information to third parties where reasonably necessary to operate our business and provide the Services.
These parties may include:
- Shopify;
- payment processors and financial service providers;
- product suppliers and distributors;
- warehouses and fulfilment providers;
- freight companies, couriers and delivery providers;
- IT, website hosting and cloud service providers;
- customer service providers;
- analytics providers;
- advertising and marketing service providers;
- email and communications service providers;
- fraud-prevention and security providers;
- professional advisers, including accountants, lawyers and insurers where appropriate;
- government authorities, regulators, law enforcement agencies or courts where required by law.
We may also disclose personal information:
- where you have directed or authorised us to do so;
- where disclosure is reasonably required to fulfil an order or provide a service you have requested;
- in connection with the sale, merger, restructuring or transfer of all or part of our business;
- where necessary to protect Outdoorium, our customers or others from fraud, misuse or unlawful activity.
We do not disclose personal information to third parties simply for unrelated purposes without an appropriate basis for doing so.
Relationship With Shopify
Our online store is hosted and powered by Shopify.
Shopify collects and processes certain personal information relating to your access to and use of our online store in order to provide ecommerce, payment, security, analytics and other platform services.
Information you submit through the Services may therefore be transmitted to and processed by Shopify and its service providers.
Shopify may also process information relating to interactions between customers, merchants and Shopify in order to provide, secure and improve its platform and certain enhanced features.
Shopify is responsible for its own processing of personal information where it acts independently of Outdoorium.
More information about Shopify’s privacy practices and consumer privacy rights is available through Shopify’s Consumer Privacy Policy and privacy portal at:
https://privacy.shopify.com/en
Cookies and Similar Technologies
Our website and the services we use may use cookies, pixels, tags, local storage and similar technologies.
These technologies may be used to:
- keep the website functioning correctly;
- remember shopping cart contents and preferences;
- maintain customer sessions;
- improve website performance;
- understand how visitors use the website;
- measure advertising and marketing effectiveness;
- help prevent fraud and maintain security;
- provide advertising that may be more relevant to you.
Your browser may allow you to block or delete cookies. Disabling certain cookies may affect the functionality of our website or checkout.
Third-party services used by Outdoorium may also place or access cookies in accordance with their own privacy policies.
Third-Party Websites and Services
Our website may contain links to websites, services or platforms operated by third parties.
If you follow a link to a third-party website or interact with a third-party service, that party’s privacy policy and terms will apply to its collection and use of your information.
Outdoorium is not responsible for the privacy, security, accuracy or practices of websites or services that we do not control.
The inclusion of a link does not necessarily mean that Outdoorium endorses the third party or its content.
Children’s Privacy
The Services are intended for adults capable of entering into transactions for the products we sell.
We do not knowingly collect personal information from children where doing so would be inappropriate or unlawful.
If you are a parent or guardian and believe that a child has provided personal information to us without appropriate consent, please contact us using the details below.
Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
We also rely on Shopify and other professional service providers that maintain security measures designed to protect the information processed through their systems.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
You should avoid sending sensitive or confidential information through insecure communication channels.
If you maintain a customer account, you are responsible for protecting your login credentials and should not share your password or access details with others.
Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or as required by law.
Retention periods may depend on factors such as:
- whether you have an active customer account;
- whether we need the information to fulfil an order;
- customer service and warranty requirements;
- accounting and taxation requirements;
- fraud prevention and security requirements;
- contractual obligations;
- dispute resolution;
- legal and regulatory requirements.
When personal information is no longer reasonably required, we may delete, destroy or de-identify it, subject to applicable legal and record-keeping obligations.
Your Rights and Choices
Depending on where you live and the privacy laws that apply, you may have rights relating to your personal information.
These may include the right to:
- request access to personal information we hold about you;
- request correction of inaccurate or outdated personal information;
- request deletion of certain personal information where applicable;
- object to or restrict certain processing where applicable;
- request a copy of certain personal information;
- withdraw consent where processing is based on consent;
- make a privacy complaint;
- opt out of certain marketing communications.
These rights are not absolute and may be subject to legal exceptions or identification requirements.
To make a privacy request, please contact us using the details at the end of this Privacy Policy.
We may need to verify your identity before processing a request.
We will respond to privacy requests within the timeframe required by applicable law.
Marketing Communications
If you receive promotional emails from Outdoorium, you may unsubscribe at any time using the unsubscribe link included in the email.
You may also contact us directly to update your marketing preferences.
Unsubscribing from promotional communications does not prevent us from sending necessary transactional communications relating to your orders, deliveries, returns, account or customer service enquiries.
International Processing and Transfers
Some of the technology providers, payment providers, Shopify services, analytics providers and other service providers we use may process or store personal information outside Australia.
As a result, personal information may be transferred to, stored in or processed in countries other than Australia.
Where required by applicable law, appropriate safeguards may be used in connection with international transfers of personal information.
Shopify and other service providers may maintain their own international data transfer arrangements as described in their respective privacy policies.
Australian Privacy Rights and Complaints
If you have a question or concern about how Outdoorium handles your personal information, please contact us first so we have an opportunity to address the matter.
Where the Privacy Act 1988 (Cth) or Australian Privacy Principles apply, you may have rights to request access to or correction of personal information held about you.
If you are not satisfied with our response to a privacy complaint, you may be entitled to contact the Office of the Australian Information Commissioner (OAIC) or another relevant privacy regulator.
Privacy Rights in Other Jurisdictions
Customers located outside Australia may have additional rights under privacy laws applicable in their jurisdiction.
Depending on the applicable law, these may include rights relating to access, correction, deletion, portability, restriction of processing, objection to processing or withdrawal of consent.
If such laws apply to your interaction with Outdoorium, we will respond to valid requests in accordance with the applicable legal requirements.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to:
- our business practices;
- our website or technology;
- the services we use;
- legal or regulatory requirements.
When we make changes, we will publish the updated Privacy Policy and revise the “Last updated” date above.
Where required by law, we may provide additional notice of material changes.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or would like to make a request relating to your personal information, please contact:
Outdoorium Pty Ltd
Business location: Northern Beaches, New South Wales, Australia
Email: info@outdoorium.com.au
Phone: +61 435 934 764
ABN: 30 646 034 862
Outdoorium operates online only and does not have a public showroom.
