Outdoorium is an Australian-owned online retailer offering delivery across Australia. Shipping availability, freight cost, dispatch time and transit time vary by product, supplier, warehouse and delivery postcode.
Shipping Charges
Not all Outdoorium orders include free delivery.
Where a shipping charge applies, the available rate is calculated for the relevant product and destination during checkout or confirmed with you where a manual freight quote is required.
Large, heavy, bulky or specialised products may attract additional freight charges depending on the delivery location, access requirements and carrier used.
Delivery Addresses
Our products are generally shipped by courier or specialist freight services.
We do not deliver to PO Boxes or Parcel Lockers. Please provide a physical street address that can safely receive the ordered goods.
Please ensure that the delivery address, postcode and contact details supplied with your order are accurate. Additional charges may apply where incorrect information results in redelivery, address changes or additional carrier services.
Order Confirmation & Dispatch
After placing an order, you will receive an order confirmation by email.
Dispatch timing varies by product and supplier. Some stocked products can leave the warehouse quickly, while premium, bulky, special-order or supplier-dispatched products may require additional handling time.
An order confirmation does not necessarily mean that the goods have been dispatched.
Where tracking is provided by the carrier or supplier, we will send or make the tracking information available once the shipment has been dispatched.
Transit Times
Transit times are estimates only and begin after dispatch.
As a general guide:
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Deliveries to New South Wales may take approximately 4–8 business days in transit.
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Deliveries to Western Australia may take approximately 6–10 business days in transit.
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Delivery times to other destinations vary according to the carrier, warehouse location, product size and delivery postcode.
Regional, remote, bulky or specialised freight deliveries may take longer.
Carrier delays, weather events, peak freight periods and other circumstances outside Outdoorium's reasonable control may also affect delivery times.
Estimated delivery or transit times are provided as a guide and are not guaranteed delivery dates.
Large & Bulky Products
Many BBQs, fireplaces, fire pits, outdoor furniture items and other outdoor-living products are large, heavy or oversized.
Delivery conditions can vary by product and carrier. Depending on the item, delivery may involve a specialist freight service rather than a standard parcel courier.
Please ensure that the delivery location has suitable access for the ordered goods.
Additional freight charges may apply where a carrier identifies unusual access conditions, remote-area requirements, redelivery, address changes or other services outside the standard delivery arrangement.
Unless specifically agreed otherwise, delivery does not include installation, assembly, connection or positioning of products.
Receiving Your Delivery
Please inspect the packaging and goods as soon as reasonably possible after delivery.
If there is visible damage to the packaging, note this with the carrier where reasonably possible and take clear photographs before unpacking the item.
Do not unnecessarily discard damaged packaging until the issue has been assessed, as the carrier or supplier may require photographs or other evidence.
Damaged, Faulty or Incorrect Deliveries
If your order arrives damaged, faulty, defective or you receive an incorrect item, please contact Outdoorium promptly with:
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Your order number
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A description of the issue
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Clear photographs of the item
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Photographs of the packaging where relevant
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Any other information reasonably required to assess the issue
This allows us to work with the relevant supplier or carrier and arrange the appropriate next steps.
Your rights under the Australian Consumer Law apply in addition to any manufacturer warranty or other rights provided by Outdoorium.
Authority to Leave & Unattended Deliveries
Where a carrier offers an authority-to-leave or unattended-delivery option, responsibility for the delivery may pass in accordance with that carrier's terms once the goods have been left at the nominated location.
If you have specific delivery requirements, please contact us before dispatch where possible. We cannot guarantee that every carrier or freight service will be able to accommodate special delivery instructions.
Failed Delivery & Redelivery
If a carrier is unable to complete delivery because of incorrect address details, unavailable access, no authorised person being present where required, or other circumstances outside the carrier's normal delivery service, additional redelivery or handling charges may apply.
Any such additional carrier charges may be payable by the customer where the failed delivery was not caused by Outdoorium or the carrier.
Cancellations Before Dispatch
If you wish to cancel an order before dispatch, please contact us as soon as possible.
Whether cancellation is possible depends on the product, supplier and whether the goods have already been ordered, allocated, prepared for dispatch or entered production.
Custom, made-to-order and special-order products may not be able to be cancelled once production or supplier ordering has commenced.
If an order has already been dispatched, it will generally need to be handled in accordance with our Return Policy.
Returns
For information about:
please refer to our Return Policy:
https://outdoorium.com.au/pages/refund-policy
Delivery Delays
Outdoorium works with suppliers, warehouses and freight carriers across Australia. While we aim to provide accurate dispatch and transit information, delays can occasionally occur.
Examples include:
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Carrier network delays
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Weather or natural events
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Peak freight periods
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Remote-area delivery conditions
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Supplier delays
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Warehouse processing delays
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Oversized freight requirements
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Access or redelivery issues
Where we become aware of a material delay affecting your order, we will provide available information and assist with reasonable follow-up.
Contact Outdoorium
For questions about shipping, delivery, freight quotes or an existing order, please contact us.
Outdoorium Pty Ltd
Business location: Northern Beaches, New South Wales, Australia
Email: info@outdoorium.com.au
Phone: +61 435 934 764
ABN: 30 646 034 862
Outdoorium is an online retailer and does not operate a public showroom or provide installation services.
