We offer fast dispatch across Australia with standard shipping options. Delivery typically takes 3-7 business days depending on your location. Shipping costs are calculated at checkout based on your location and order size. Please note that express shipping is not currently available.

Returns are assessed on a case-by-case basis. Change of mind returns may not always be accepted. If approved, change of mind returns are at the customer's cost and may be subject to restocking fees. Items must be unused and in original packaging. Please contact our customer service team before returning any items to check eligibility.

Yes! All our outdoor products come with a manufacturer's warranty. Warranty periods vary by product - check the product specifications or contact us for specific warranty information. We stand behind the quality of every product we sell.

Some products require assembly upon delivery. Each product page includes assembly information in the description. Most items come with clear instructions and all necessary hardware. If you need assembly assistance, please contact us for recommendations.

Our customer service team is here to help! You can reach us via email, phone, or through our contact form. We typically respond within 24 hours during business days. For urgent inquiries, please call us during business hours.