Instahut Outdoor Pole Umbrella Stand Base Pod Sand/Water Patio Cantilever Offset

You are required to notify Outdoorium within 10 working days in the unlikely event that the item arrives damaged or faulty. In addition to a detailed description, you are required to provide images (or a short video clip if more appropriate) of the damage in order to proceed with the warranty process. Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund, or replacement process. Please do not attempt to return the item without our approval.

To make a claim, you must provide us with a copy of your tax invoice or any kind of proof showing that you purchased the item from us. You need to also describe the problem precisely and provide evidence to support your claim, and state whether you are requesting a replacement, repair, refund or credit.

Refund generally takes up to 2 working days to process and will notify you once the refund has been processed. However, please allow an additional 5 working days on top for your financial institution to process it.

A refund or replacement will not be provided if products are being misused, mishandled, or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.

HOW LONG DOES IT TAKES TO SHIP TO MY CUSTOMERS?

The estimated delivery time frames are:

For customers in VIC, approximately 3 - 5 working days;

For customers in NSW, SA, ACT, approximately 4 - 8 working days;

For customers in QLD, NT, WA and TAS, approximately 7 - 10 working days.

NOTE:

Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 1 working day after receipt of cleared payment).

We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either.

UNDELIVERABLE POSTCODES

Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details.

All items

Bulky items

We try our best to include all the undeliverable postcodes on the list, however, there are still a few postcodes that are undeliverable for some products.