SHIPPING INFORMATION

Shipping is calculated at checkout by the weight of the packaged item and the delivery address/post code information provided.

Any parcel weighing over 23 kg is classified as a heavy goods shipment.

Tail-Lift Service for bulky freight (over 30kg) is automatically requested when calculating shipping and is included in the quoted price. 

Transit Protection is included in the quoted shipping costs. 

When placing an order, you have 2 shipping options to choose from. To ensure your order is processed without delay, please identify your shipping preference at the time of order

Deliveries are shipped during normal business hours Monday to Friday not including weekends or public holidays. If your order is placed outside or normal business hours it will be processed on the following business day. 

STANDARD DELIVERY

Standard delivery provides ground delivery to the easiest access point on your property and does not include inside delivery, packaging removal, or assembly. Standard Delivery times are 2 -10 business days from the date of dispatch depending on the delivery location.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send immediately photos to returns@outdoorium.com.au and we will process an insurance claim on your behalf.

COVID-19 Measures & Delivery Process Changes

Proactively, carriers have already started implementing and/or reinforcing Hygenic precautionary measures amongst staff, fleets, in depots, and shared facilities. All in the aim to reduce the risk of the virus being contracted or spread at any point of the delivery process.

All carriers are now defaulting most deliveries to authority to leave (ATL) and will not be requesting a physical signature from the receiver.

The driver will knock or ring the bell, place the goods on the ground and step away. They will have the authority to only note the full name of the customer instead of obtaining a physical signature.

If no one comes to the door and the driver considers there to be a safe area to leave the goods, ATL will be followed and no name obtained.

SHIPPING NOTES

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  

As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.

If your item is unavailable, we will void the pre-authorization and reach out to you via e-mail.

If you item is a specified pre-order or back order item, we let you know as soon as it arrives in stock and is ready to be shipped.

If your item(s) are available for immediate shipment (within 2-5 business days), we will process the charges and submit the order for shipment.

If the items you ordered is a customised/personalised  item then please allow an additional 2-3 weeks for the items to be made up for you prior to shipping.

You are required to notify Outdoorium within 10 working days in the unlikely event that the item arrives damaged or faulty. In addition to a detailed description, you are required to provide images (or a short video clip if more appropriate) of the damage in order to proceed with the warranty process. Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund, or replacement process. Please do not attempt to return the item without our approval.

To make a claim, you must provide us with a copy of your tax invoice or any kind of proof showing that you purchased the item from us. You need to also describe the problem precisely and provide evidence to support your claim, and state whether you are requesting a replacement, repair, refund or credit.

Refund generally takes up to 2 working days to process and will notify you once the refund has been processed. However, please allow an additional 5 working days on top for your financial institution to process it.

A refund or replacement will not be provided if products are being misused, mishandled, or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.

HOW LONG DOES IT TAKES TO SHIP TO MY CUSTOMERS?

The estimated delivery time frames are:

For customers in VIC, approximately 3 - 5 working days;

For customers in NSW, SA, ACT, approximately 4 - 8 working days;

For customers in QLD, NT, WA and TAS, approximately 7 - 10 working days.

NOTE:

Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 1 working day after receipt of cleared payment).

We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either.

UNDELIVERABLE POSTCODES

Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details.

All items

Bulky items

We try our best to include all the undeliverable postcodes on the list, however, there are still a few postcodes that are undeliverable for some products.