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COVID-19 shipping delays to and from NSW - We appreciate your patience and understanding at this time.
Shipping is calculated at checkout by the weight of the packaged item and the delivery address/post code information provided.
Any parcel weighing over 23 kg is classified as a heavy goods shipment.
Tail-Lift Service for bulky freight (over 30kg) is automatically requested when calculating shipping and is included in the quoted price.
Transit Protection is included in the quoted shipping costs.
When placing an order, you have 2 shipping options to choose from. To ensure your order is processed without delay, please identify your shipping preference at the time of order
Deliveries are shipped during normal business hours Monday to Friday not including weekends or public holidays. If your order is placed outside or normal business hours it will be processed on the following business day.
Standard delivery provides ground delivery to the easiest access point on your property and does not include inside delivery, packaging removal, or assembly. Standard Delivery times are 2 -10 business days from the date of dispatch depending on the delivery location.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send immediately photos to email@example.com and we will process an insurance claim on your behalf.
COVID-19 Measures & Delivery Process Changes
Proactively, carriers have already started implementing and/or reinforcing Hygenic precautionary measures amongst staff, fleets, in depots, and shared facilities. All in the aim to reduce the risk of the virus being contracted or spread at any point of the delivery process.
All carriers are now defaulting most deliveries to authority to leave (ATL) and will not be requesting a physical signature from the receiver.
The driver will knock or ring the bell, place the goods on the ground and step away. They will have the authority to only note the full name of the customer instead of obtaining a physical signature.
If no one comes to the door and the driver considers there to be a safe area to leave the goods, ATL will be followed and no name obtained.
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.
If your item is unavailable, we will void the pre-authorization and reach out to you via e-mail.
If you item is a specified pre-order or back order item, we let you know as soon as it arrives in stock and is ready to be shipped.
If your item(s) are available for immediate shipment (within 2-5 business days), we will process the charges and submit the order for shipment.
If the items you ordered is a customised/personalised item then please allow an additional 2-3 weeks for the items to be made up for you prior to shipping.
Does Planika Fireplaces Require A Plumber To Install?
Planika indoor BEV Technology does no need any fixed installation and a power connection.
Planika Outdoor Gas Fire Pits and Fireplaces require a Qualified Gas Plumber to install and provide a certificate of compliance on completion.
Planika has a 2 year warranty covering parts. All servicing is done remotely via USB. Our technicians can fix 90% of all problems this way.
Where is Planika Manufactured?
Planika is a US Design and Manufactured in Poland.
Is Planika a large company?
Planika is sold in over 80+ countries around the world.